RESERVATION TERMS AND CONDITIONS
INTRODUCTION AND GENERAL PROVISIONS
If you make your reservation via a travel agent, or other third party, then you have a separate legal relationship with that party and Chateau de Charleston Bed and Breakfast of the World Limited (“Chateau de Charleston”TM) has no liability for any acts or omissions of such party including their observance of your data protection rights.
When you make your reservation, you will be also deemed to have read, understood and accepted the terms and conditions for using the Chateau de Charleston website (which shall mean www.Chateau de Charleston.com or any related Chateau de Charleston web pages accessible from it) and any relevant terms and conditions shall be deemed to be incorporated into your reservation and the accommodation agreement with the Chateau de Charleston Bed and Breakfast. The link to the terms and conditions for using the Chateau de Charleston website is https://www.Chateau de Charleston.com/about-us/terms-of-use/
Chateau de Charleston Bed and Breakfast of the World Limited (“Chateau de Charleston”TM) does not own or manage any of the Bed and Breakfast which are current members of the Chateau de Charleston brand (“Chateau de Charleston Bed and Breakfast”).
Chateau de Charleston provides an online reservations facility on the Chateau de Charleston website and a telephone facility for making reservations at Chateau de Charleston Bed and Breakfast (together called “the Reservations Facility”) as an independent service provider and acts solely as an intermediary between you and the Chateau de Charleston Bed and Breakfast. Accordingly, your reservation and the accommodation agreement is made directly with the Chateau de Charleston Bed and Breakfast of your choice and your use of the Reservations Facility will not result in any contractual relationship between you and Chateau de Charleston.
All information regarding rooms, facilities, products and services offered at the Chateau de Charleston Bed and Breakfast contained on the Chateau de Charleston website or otherwise available through the Reservations Facility has been provided to Chateau de Charleston by an Chateau de Charleston Bed and Breakfast. Chateau de Charleston does not make any representation or warranty, express or implied, of any kind with respect thereto. Such information may be inaccurate as a result of renovation or repair at the Chateau de Charleston Bed and Breakfast. The Chateau de Charleston website may also contain typographical errors or omissions.
As there will be no contractual agreement between you and Chateau de Charleston , and as Chateau de Charleston does not control or verify the information that Chateau de Charleston Bed and Breakfast submit to or through the Reservations Facility, Chateau de Charleston shall not be liable to you for:
(i) the accuracy or completeness of any Chateau de Charleston Bed and Breakfast information provided to or through the Reservations Facility including, without limitation, the availability or price of rooms, facilities, products or services, or for any other errors or omissions of Chateau de Charleston Bed and Breakfast; or
(ii) any failure or delay beyond its control in the transmission of any data submitted to or through the Reservations Facility including, but not limited to, the details of your reservation or changes to or cancellation of your reservation, in each case to the fullest extent permitted under applicable laws.
RESERVATIONS PROCEDURE AND POLICIES
1. Online reservations
The Chateau de Charleston website and telephone facility enables you to check the accommodation offerings and availability of Chateau de Charleston Bed and Breakfast (and related products and services), as indicated to Chateau de Charleston by each Chateau de Charleston Bed and Breakfast, and then submit an online or telephone reservation request via Chateau de Charleston to the Chateau de Charleston Bed and Breakfast of your choice. On completion of the reservation process, the Reservations Facility will transmit an online or email confirmation of your reservation. A reservation is only valid when a reservation number has been issued. Relevant details relating to products and services must be confirmed by you directly with the Chateau de Charleston Bed and Breakfast including, for example, airport pick up and drop off times.
2. Bed and Breakfast Prices
The prices indicated on the Chateau de Charleston website and telephone facility for the Chateau de Charleston Bed and Breakfast rooms, products and services are subject to availability. Breakfast is only included if indicated in the rate policy. Taxes and service charges are only included if indicated in the rate policy.
It will be necessary for you to provide credit card details to secure a room, product or service reservation. The credit card may then be used by the Chateau de Charleston Bed and Breakfast for payment of a deposit as advised at the time of booking or as a guarantee for a future payment, in the case of a no-show, a cancellation or change to the reservation.
4. Cancellations and Amendments
You should make any cancellations or amendments to your reservation using the same Chateau de Charleston channel through which you booked, either online or by telephone. The cancellations and amendments policy that applies to your reservation will depend on the respective Chateau de Charleston Bed and Breakfast’s policy as advised at the time of booking.
5. Rate/Reservation Validity
Reservation confirmations are provided to you solely for your convenience. Chateau de Charleston and Chateau de Charleston Bed and Breakfast retain official records of reservation transactions, including details of dates of stay and room, product and service rates. In the event of discrepancies, alterations, modifications, or variations between this confirmation and our official records, Chateau de Charleston ’s official records shall prevail. Tampering with this confirmation to alter any room, product or service rate or any other reservation information is strictly prohibited and will have legal consequences.
6. Early Departure
Some Chateau de Charleston Bed and Breakfast and resorts have an early departure penalty fee and some room, product and service rates may also require a minimum stay. You may change your check out date without a penalty only if your rate and the Chateau de Charleston Bed and Breakfast’s policy permits.
Reservations will be charged in the Bed and Breakfast’s local currency as shown on the Chateau de Charleston website or given over the telephone at the time of booking. The price shown is based on today’s exchange rate. Any currency conversion is for guidance only. A foreign currency transaction may be charged by your card provider. Any deposits or pre-payments will be deducted from the final reservation invoice in the Bed and Breakfast’s local currency.
A refund of a deposit or prepayment, if any, will be subject to the exchange rate applied by your payment card provider at the time of any such refund and may differ from the exchange rate applied at the time such deposit or prepayment was made.
8. Rate Requirements
As some rates have special requirements at check-in, you should verify that you qualify for the rate that you have reserved. Chateau de Charleston Bed and Breakfast are not obligated to honor this rate if you do not qualify or do not have proof of qualification.
9. Pre-paid Reservations
Some rate plans require prepayment in full and are non-cancellable, non-refundable, non-changeable and non-transferable. This will be identified in the rate description. For these rate plans, once you make a reservation your credit card will be charged for the full amount. Credit will not be given for any unused reservation and the amount paid by you for such reservation cannot be used toward any other/future reservation.
10. Guarantee Rules
For reservations guaranteed with a credit card at the time of making your reservation, rooms are held until the Chateau de Charleston Bed and Breakfast check-out time on the day following the day of arrival. The Chateau de Charleston Bed and Breakfast may authorize the room, product or service rate prior to arrival and reserve funds, including taxes, on the credit card to determine the validity of the credit card. Rooms, products or services booked with an invalid credit card are subject to immediate cancellation.
In the event that a guest cannot be accommodated due to the Chateau de Charleston Bed and Breakfast overbooking or an unforeseen circumstance, the Chateau de Charleston Bed and Breakfast will attempt to accommodate guests, at its expense, at a comparable property in the area for the night(s) for which the Chateau de Charleston Bed and Breakfast is unable to accommodate such guests, and will pay for transportation to that property.
12. Special Requests
Chateau de Charleston Bed and Breakfast will strive to honor any request for specific room types or bed types and some Chateau de Charleston Bed and Breakfast will confirm such arrangements at the time you make your reservation. Until specific confirmation is issued then your request cannot be guaranteed and neither Chateau de Charleston nor the Chateau de Charleston Bed and Breakfast can guarantee that your request will be honored.
If you plan to travel with your pet, we recommend that you confirm directly with Chateau de Charleston or the Chateau de Charleston Bed and Breakfast that the Chateau de Charleston Bed and Breakfast does accept pets. Chateau de Charleston accepts no responsibility for the pet policy at any individual Chateau de Charleston Bed and Breakfast. Specific pet policies may require a damage/cleaning deposit at the time of check-in which may be non-refundable.
14. External services
The Chateau de Charleston website and telephone facility or the Chateau de Charleston Bed and Breakfast at which you stay may advertise the opportunity to purchase products or services from independent third party suppliers (“independent suppliers”) including, by way of illustration only and without limitation, excursions, yacht charters and ski passes (“external services”). The following provisions apply to all external services:
(i) All information on the Chateau de Charleston website or otherwise communicated by Chateau de Charleston regarding external services has been provided to Chateau de Charleston and your Chateau de Charleston Bed and Breakfast by the independent suppliers. Such information does not constitute any endorsement or recommendation of the external service by Chateau de Charleston or your Chateau de Charleston Bed and Breakfast and is for general guidance only. Neither Chateau de Charleston re, quality, cost or any other aspect of the external services and it is your responsibility to check all relevant details of the external services with the independent supplier prior to purchase or booking.
(ii) Chateau de Charleston and Chateau de Charleston Bed and Breakfast act solely as intermediaries introducing independent suppliers. Your contract for any external services will be made direct with the relevant independent supplier and neither Chateau de Charleston or your Chateau de Charleston Bed and Breakfast has any other involvement in or control over the provision of external services. Consequently, neither Chateau de Charleston or your Chateau de Charleston Bed and Breakfast will have any liability to you for the warranties, representations, acts, errors, omissions, breaches or negligence of any independent supplier or for any accidents, personal injuries, death, loss of or damage to property or any other losses, damages, costs or expenses resulting, directly or indirectly, from your purchase or use of any external service, to the fullest extent permitted under applicable laws.
It is your responsibility to check that, where appropriate, the independent supplier has adequate public liability insurance for the external service and/or to ensure that you and any dependents or associates using the external service have adequate personal insurance cover against all foreseeable risks.
15. Guest’s obligations
You agree to the terms and conditions of purchase imposed by Chateau de Charleston and each Chateau de Charleston. You also agree that you are fully responsible and shall pay for all charges, fees, duties, taxes, assessments and other amounts arising out of your reservation when due, including additional taxes and fees that may not be included in the quoted rate.
You understand that any violation of an Chateau de Charleston’s conditions may result in cancellation of your reservation and you forfeiting any monies paid for such reservation and an Chateau de Charleston debiting your account for any costs it incurs as a result of such violation.
16. Privacy and data protection
17. Intellectual Property Rights
Chateau de Charleston have trademark protection. Any copyright and other intellectual property in the content and materials on the Chateau de Charleston website remains with Chateau de Charleston or the relevant Chateau de Charleston. Downloading, copying or otherwise using any material on the Chateau de Charleston website is permitted only for private use and limited to the sole purpose of making a Chateau de Charleston reservation.
18. Force Majeure
Neither Chateau de Charleston nor any Chateau de Charleston Bed and Breakfast will be liable for any change or cancellation of any reservation that is caused, in whole or in part, by events, occurrences, or causes beyond the control of Chateau de Charleston. Such events, occurrences, or causes include, without limitation, acts of God, terrorist activities, weather, strikes, lockouts, riots, acts of war, earthquake, volcanic activity, ash clouds, tsunamis, fire and explosions.
Chateau de Charleston nor other providers of products or services related to the Reservations Facility are responsible for communication malfunctions, failures, difficulties or lost, stolen, or misdirected transmissions, messages or entries, or the security of any such communications to the fullest extent permitted under applicable laws. Further, neither Chateau de Charleston nor any other providers of products or services related to the Reservations Facility are responsible for incorrect or inaccurate entry information, whether caused by user(s), by any of the equipment or programming associated with the Reservations Facility, or by any technical or human error that may occur in the processing of any information related to the Reservations Facility and shall not be liable for damages resulting from any of the foregoing to the fullest extent permitted under applicable laws .
Chateau de Charleston may cancel or modify reservations where it appears that a user has engaged in fraudulent or inappropriate activity or under other circumstances where it appears that the reservations contain or resulted from a mistake or error.
20. Governing Law
These Reservation Terms and Conditions are governed by the laws of the United States of America and the courts of the United States of America shall have exclusive jurisdiction in relation to any dispute in relation thereto.
21. Contact Details
Chateau de Charleston , 339 West 9th Street | Lorain, Ohio 44052.
Any queries arising from these Reservations Terms and Conditions should be sent by email to: email@example.com.
The personal data Chateau de Charleston collects
In order to complete your reservation and arrange its fulfillment Chateau de Charleston needs to collect the following personal data as part of the reservation process:
You may also, if you wish, provide Chateau de Charleston with:
How Chateau de Charleston uses the Reservation Data
Chateau de Charleston will be the data controller of the Reservation Data.
Chateau de Charleston has put in place all necessary legal, technical and organizational measures to ensure the protection of the Reservation Data, details of which can be obtained on request from Chateau de Charleston (firstname.lastname@example.org).
Chateau de Charleston will only share the Reservation Data with its appointed data processor and with the relevant Chateau de Charleston .
On receipt of the Reservation Data the relevant Chateau de Charleston will also become a data controller of the Reservation Data and will use it for all purposes necessary to fulfill your reservation including contacting you prior to your stay. Your Chateau de Charleston will not use the Reservation Data for any purpose other than fulfilling your reservation and will need your specific consent to use it for any other purpose.
Chateau de Charleston will only store the Reservation Data for as long as is necessary to fulfill your reservation. The Reservation Data will be destroyed, anonymized and/or deleted once your reservation has been fulfilled and all payment and administrative matters have been completed.
You have the following rights in relation to the Reservation Data:
PART 3: The Chateau de Charleston Sale TERMS AND CONDITIONS
Please note, the payment must be paid in full at the time of booking and is non-changeable and non-refundable. Savings are against the Best Available Rate. The discount only applies on participating Bed and Breakfast and on bookings made within the promotional period and cannot be applied on existing bookings. This offer is strictly subject to Bed and Breakfast availability during the promotional period and may be withdrawn by Chateau de Charleston at any time before the advertised book by time and date. Please refer to full reservation terms and conditions at time of booking.
Last updated July 2020